Respite Family Support wants you to give us feedback or make a complaint if you are unhappy.
It is okay to complain if you are not happy. Let us know if:
If you do not feel comfortable telling us about your complaint, you should tell someone you trust like your:
Ask them to help you make a complaint.
Or you can get help from a professional, independent advocate to make a complaint or provide feedback to us.
We can help you find an advocate if you’d prefer.
Ask a staff member or our Manager to help you.
1. You can talk to:
2. You can use our contact page to contact our Complaints Manager directly.
3. You can fill out the Complaints and Feedback Form and mail it to the Complaints Manager. Details are provided in our Participant handbook.
4. You can ask the Complaints Manager or your support worker for a copy of the form or download it from the links provided at the top of the page.
5. You can fill in the participant survey we send to you every year.
6. You can make a complaint at any time directly to the NDIS Commission:
Call: 1800 03 55 44
Or go to their website: www.ndiscommission.gov.au
You can make a complaint and remain anonymous.
Anonymous means we will not know who you are.
To be anonymous, use the Anonymous Complaint and Feedback Form provided at your intake meeting:
Remember, if you complain anonymously we cannot provide you with a response, as we will not know who you are.
We take all complaints and feedback we receive seriously.
They help us to make our service and supports better for you!
Our Complaints Manager will:
Our Complaints Manager will:
To keep you safe, if your complaint or feedback involves someone being put in serious danger or being hurt we will tell the police and the NDIS.
We keep everything you tell us private.
If you are unhappy with the way we handled your feedback or complaint, you can tell the NDIS Commission: